Section 01
Cancellation
Customers may cancel their subscription at any time. Cancellation stops future renewals, while access normally remains available until the end of the paid billing period.
Section 02
Refund requests
Refund requests are reviewed case by case.
Approved refunds may be issued for
- Duplicate charges
- Accidental purchases
- Billing errors
- Cases where platform access was not delivered as expected
Section 03
Digital product access
Because MarketRead.ai provides immediate access to digital software and live market tools, used subscription periods are generally not refundable unless required by law or approved after review.
Section 04
How to contact us
For billing or refund support, email us with the account email, charge date, and reason for the request. We aim to respond within one business day.
01 — AccountThe email on the account
02 — Charge dateDate the charge appeared
03 — ReasonWhy you are requesting a refund
Send tosupport@marketread.ai
Section 05
Trading disclaimer
Refund eligibility is not based on trading outcomes. MarketRead.ai provides analytical software and decision-support context only.
Users remain responsible for their own trading decisions and risk.